Design & Developed By

Get answers to your queries


Booking and Ticket

Yes, you can search for routes and operators without any Sign-up.
No, you don't need any sign-up for booking online ticket. if you are a regular user to book tickets online then it's better to sign-up as you don't need to enter your details again and again.
Yes it is mandatory to take the print out of the ticket, as all the bus operators not support m-ticket.
When you book a ticket you will get a mail of e-ticket with ticket details you can take a print out or you can enter the ticket number and mobile number in bestbus.in and get the printout.
You can not change the mobile number, you need to contact that particular bus operator.
No, It is not Possible to postpone/prepone journey. Note : This can be done through cancelling the original ticket and booking a fresh ticket.
Click on the drop down menu of the Pick-up listings on the search results page and you can access bestbus.in unique interactive map. It shows you all the possible Pick-up points in your city with detailed street maps for your convenience.
It is not possible to change the passenger name. But this can be done online by cancelling the original ticket and booking a fresh ticket.
No. You cannot cancel tickets partially. The Particular ticket has to be cancelled and you can rebook tickets that you need.
Yes, you can book your return tickets from our coverage cities to your source.

Payment Related

Well, the bus ticket price is the same whether you buy from us or from the operators/agents. In addition, we DO NOT charge any transaction or convenience fees.
We accept all credit cards and debit cards that EBS accepts. Credit card Debit card Internet banking (Internet enabled online bank account) Cash-on-delivery (available in select major cities) Cash cards (ITZ cash, Done card, Oxi cash, Tick business and Zip cash)
We accept all Bank's Debit Cards & Credite Crads 
NO, passenger need not be the exact credit card owner with which the ticket is purchased. Passenger can use any card (not necessarily their own) to purchase the ticket. Note : The passenger in whose name the ticket is booked should carry a proof of his identity (pan card or driving license or voter id) along with the ticket at the time of boarding the bus.
Transactions on Bus will appear as Bestbus.in or EBS in your statement depending on the payment option that you had chosen.

Cancellation and Refund

Yes, you need to click on the cancel Ticket link provided on our home page. Enter your bus ticket number and the mobile number that was provided at the time of booking and click on submit/cancel ticket. Most of the cancellations can be done online depending on the date and time of departure. Note : your amount will be credited in your account within 5-10 working(bank) days.
Yes. The cancellation fee will be levied on every bus ticket cancelled. The cancellation fee varies based on the bus operator as well as the time before departure that a ticket is cancelled. As a general guide, the cancellation penalty usually applicable for most bookings is: 1. Your amount will be credited in your account within 7 working days. 2. Cancellation Ticket Terms Depends On Operator Cancellation Policy. Note: Some bus operators do not allow cancellations and hence no refund is possible in such cases. Some bus operators charge higher cancellation penalties while some allow cancellation up to 4 hours before departure. Please contact any of our support centres for cancellation details on any specific service.
You need not do anything. In case your booking fails, we will automatically refund the full amount back to your credit card/debit card/cash card/net banking account. The same will reflect in your card/bank statement within 3-10 working days. You can safely go ahead and make a fresh booking. Note: In case of failed transaction or process you can call to the support centre
Our conditions state that if you miss the bus you are booked on, through no fault of the Travels, and you do not cancel your seat before the time of departure then the ticket is no longer valid and is not eligible for a refund or amendment.
You can cancel your Ticket. But, we don't have facility to transfer it.

Can't find what you're looking for? Our customer care team are here to help

Contact Customer Care