If a ticket is canceled, the refund amount will be credited to your account within 5 to 7 bank working days. The cancellation terms depend on the operator's policy, as some bus operators do not allow cancellations, resulting in no refunds in such cases. Cancellation charges also vary — some operators impose higher penalties, while others permit cancellations up to 4 hours before departure. For specific service-related cancellation details, please contact our customer support team.
Once issued, bus tickets are non-transferable. If a ticket is used by someone other than the designated passenger, or presented for refund by another individual, Bestbus.in (TRAVEL INNOVATIONS) and its travel partners shall not be liable for any claims if services are rendered or refunds are processed in good faith.
In the event that the bus operator changes the type of bus due to unforeseen circumstances, Bestbus.in (TRAVEL INNOVATIONS) shall not be held responsible for such modifications.
As a merchant, Bestbus.in holds no liability for any loss or damage arising from the decline of transaction authorization, which may occur if the cardholder exceeds the preset limit agreed with the acquiring bank.
For any further assistance, please feel free to reach out to our customer support team.
