A Customer Care Executive is the primary point of contact for customers, responsible for resolving queries, offering product/service information, handling complaints, and ensuring a seamless customer experience. This role is critical for maintaining a positive brand image.
Key Responsibilities
Respond to customer inquiries via phone and chat platforms.
Resolve complaints in a professional and timely manner.
Provide accurate information about products, services, policies, and promotions.
Handle orders, applications, refunds, and exchanges as necessary.
Maintain customer records and update CRM systems.
Collaborate with internal teams to address concerns efficiently.
Follow up with customers to confirm resolution of their issues.
Collect feedback and suggest service improvements.
Skills & Qualifications
Excellent communication and interpersonal skills.
Problem-solving and conflict-resolution abilities.
Patience and empathy when assisting customers.
Basic knowledge of CRM tools and Microsoft Office.
Ability to multitask and work under pressure.
Prior customer service experience is a plus.
Educational Requirements
High school diploma or equivalent (Bachelor’s degree preferred).
Certifications in customer service or relevant training are advantageous.
Work Environment
Office-based, call center, or remote setup depending on company policies.
May require shift work, including weekends and holidays.
We are looking for a passionate and motivated Digital Marketing / SEO Fresher to join our team. This entry-level role is ideal for individuals who want to build a strong foundation in digital marketing and search engine optimization (SEO). The candidate will assist in executing marketing strategies, optimizing website content, and analyzing digital performance.
Key Responsibilities
Assist in planning and implementing SEO strategies to improve website rankings.
Perform keyword research and analysis using tools like Google Keyword Planner, SEMrush, Ahrefs, etc.
Optimize website content, meta tags, images, and URLs for better search engine visibility.
Monitor website performance using Google Analytics and Search Console.
Support in content creation for blogs, social media, and marketing campaigns.
Assist in managing social media platforms and running paid ad campaigns.
Stay updated with latest SEO trends, Google algorithm updates, and digital techniques.
Conduct competitor analysis and research industry trends.
Work with the team to execute link-building and off-page SEO tasks.
Assist in email marketing, PPC, and other digital marketing tasks as needed.
Skills & Qualifications
Basic understanding of SEO, digital marketing, and social media.
Familiarity with Google Analytics, Search Console, and SEO tools is a plus.
Knowledge of CMS like WordPress or Shopify is beneficial.
Strong analytical and problem-solving abilities.
Good communication and writing skills.
Ability to work in a team and learn quickly.
Educational Requirements
Bachelor’s degree in Marketing, Digital Marketing, IT, Computer Science, or related field.
Digital marketing certification (Google Digital Garage, HubSpot, etc.) is an advantage.
Work Environment
Office-based work.
May require handling multiple projects and tight deadlines.
