Terms & Conditions

1. General Terms and Conditions

    1. Bestbus.in is an Online Bus Ticketing Agent. Bestbus offers travellers to book bus tickets,  Ramoji Film City Entry Tickets, Telangana Tourism Packages Booking, Other Local City Sightseeing Tour Packages online right from the comfort of their home or office by providing them with choice of bus operators, departure times and prices. Bestbus does not own or operate any bus services on its own. Bestbus does not advice any specific bus operator to its customers. The choice of the bus operator is purely the discretion of the customer.
    2. The arrival and departure times mentioned on the ticket are only tentative timings. Buses may be delayed due to some unavoidable reasons like traffic jams etc. However, the bus will not leave the source before the time that is mentioned on the ticket. Passengers are advised to call the bus operator contact number mentioned in the ticket and reconfirm the boarding point location and departure time on the day of journey. If the passenger did not get any contact number of the bus operator, he/she need to call the Bestbus Customer Support after Booking the ticket and should be at least 3-4 hours prior to their reporting time.
    3. Passengers are required to furnish the following details at the time of boarding the bus. Failing to do so, they may not be allowed to board the bus.
      3.1. SMS of the ticket or Email. (This is widely accepted by most bus operators)
      3.2. Some operators do not accept the electronic ticket formats. We provide the details of such operators while booking tickets on Bestbus.in. In such case we request you to kindly carry a printout of the ticket.
      3.3. Proof of Identity (Driving License or Aadhar Card or Passport or PAN Card or Voter Card)
    4. Bestbus Ultimate and Assured classification of Bus Operators is done from time-to-time based on Customer’s Feedback and Surveys conducted by Bestbus. Bestbus is showing the classification for customers to make an informed decision while choosing a Bus Operator for their journey. The choice of the bus operator is purely at the discretion of the customer. The classification of Bus Operator might change depending on the service performance of bus operator.
    5. The passengers should reach at the mentioned boarding points 15 minutes prior to the scheduled departure time.
    6. Any complaints/grievances should be reported in a week’s time from date of journey performed.
    7. A booking is considered confirmed if the booking confirmation page is shown to the customer, even if SMS/Email fails to deliver for any reason.
    8. If ticket confirmation/cancellation, SMS/Email, is not sent for any reason, if reported it can be resent by our support team. SMS/Email might fail to deliver or get delayed for several reasons which are not in Bestbus's control.
    9. Payment gateway/service charges – Bestbus will not charge any additional payment gateway charge or service unless otherwise specified in the booking details page.
    10. Bestbus.in provides a platform to Insurance company to list and Advertise their services on the website and App and allows customers You (“Customer/You”) to select Insurance Policy, based on your preferences. The listing of an Insurance Policy on the website does not constitute and should not be regarded as a recommendation. Once a reservation is made, and Insurance policy is selected You are agreeing to the terms and conditions of the Insurance Company.
    11. By making a booking on Bestbus.in – customer acknowledges that BestBus will Call/Email/SMS or send alerts to give/take information regarding his/her bookings.
    12. In case of any claims arising out of unforeseen consequences/exigencies, Bestbus liability would be limited to the extent of two times the value of the booking amount.
    13. The terms and conditions of our services can be amended, modified or withdrawn by Bestbus.in at any time without notice.
    14. All legal disputes are subject to exclusive jurisdiction of the competent courts in Hyderabad (Telangana) only.

2. Online Ticket Prices Related

    • As Bestbus.in  is not a Travel/Tour Operator, Price/Tariff of the Ticket/Tour is Depends on that particular Oprator only.
    • Ticket price may Increase/Decrease According to Demand & Supply.
    • Online Booking Price may vary comapre to Physical Ticket/Direct Bookings in their physical Stores/Offices (If any)
    • Some Extra Charges will be Applicalble towords Online Booking Charges or GST or Agnet Charges
    • Bestbus.in is not responsible for Increase/Decrease in Prices.

3. Offers and Discount Coupons

    1. No two offers that are live can be combined to be redeemed.
    2. Any offer published by Bestbus or its partners can be changed without prior notice.
    3. Each offer can have its own terms and conditions. Please refer to the offers page for more details.
    4. Each Promotional Coupon will have different Validity & that may be Increase/decrease at any time.

4. BestBus Responsibilities

    1. Generation of a valid bus ticket/tour ticket through its partners/operators.
    2. Sending an SMS, Email for ticket confirmation/cancellation.
    3. Providing voice/email support for any ticket booking/cancellation/refund issues.